Refund policy

We offer a 30-day money-back guarantee. Returns should be requested within 30 days of delivery and sent back promptly once approved.

To be eligible for a return, your item must be in the same condition that you received it — unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@london-fashion.co.uk before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.

If your return request is accepted, we will send you clear instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. We do not charge a restocking fee.

Damages and Issues

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom or personalised products and personal care goods. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

UK and EU 14-Day Cooling-Off Period

If you are in the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer laws. Once a parcel has left our fulfilment centre we cannot intercept it — but your right to cancel still stands. Simply wait for it to arrive, then email us and we will arrange the return.

Refund Details

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, your full refund will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@london-fashion.co.uk.

Return Shipping

We do not offer free returns — return shipping costs are the responsibility of the customer. Approved returns are sent to our international fulfilment centre; we will provide the full return address once your return is approved. Returned items should be securely packaged to avoid damage in transit. Returns are handled in accordance with applicable consumer protection laws.

We are always happy to help with any return questions — just reach out at support@london-fashion.co.uk.